Shipping policy

Shipping policy

Where do you ship and how much does it cost?

We currently ship to the USA only. All orders are shipped with tracking. Hurray!

What are your shipping and processing times?

Standard shipping time:

USA: 5-7 business days

Processing time:

Orders can sometimes take 2-4 business days to process after placing the order before shipping out.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven't received one or the tracking number doesn't work, it's okay. Contact us and we will fix it!

If you need more detailed information, please send us an email at support.kittycare@outlook.com and we will help you out!

Unexpected delays

In some instances the delivery may take more time than the delivery times listed above. Please contact us if your package is taking too long to arrive and we will help you resolve any situation that we have control over!